Support

At DiscoverZim, we want every booking to be a great experience. Please review our refund policy before completing your purchase.

How refunds work

The same rules apply to paid bookings, tickets and shop orders paid online:

• Ask for a refund from the booking (My Tickets) or the order (My Orders), and tell the venue why.
• The venue accepts or declines. If they don't answer within 7 days, the DiscoverZim team decides.
• Once accepted, we return the money from the payment we're holding. You'll be told at each step.
• A venue can also offer you a refund (for example if something sold out); you choose whether to accept.
• If a shop cancels an order you paid for, or you cancel before the shop starts on it, you're refunded automatically.

Venues decide refunds on their own merits. A refund isn't guaranteed once you've attended or collected, but you can always ask. Cash-on-delivery payments are refunded by the shop directly.

Free Bookings

Free bookings can be cancelled at any time before the event. Simply go to "My Tickets" in your dashboard. Please cancel as early as possible so others can take your spot.

Cancelled Events

If an organiser cancels an event, ask for a refund from your ticket and the organiser will accept it, or contact us at discoverzim2024@gmail.com with your booking reference.

Payment Disputes

If you believe you were charged incorrectly or experienced a payment error, please contact us within 48 hours of the transaction with your booking reference and payment details. We will investigate and resolve the matter promptly.